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Lazada Indonesia

Lazada Indonesia

www.lazada.co.id
What is your customer experience with Lazada Indonesia?

Lazada Indonesia Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Lazada Indonesia has a 3.3 star rating from 70 reviews, with 50% likely to recommend; consumers are mostly neutral and rating distribution shows notable unfavorable feedback.

Positive Feedback

Reviewers value the website and diverse product selection and find price levels medium; some cases report prompt issue resolution.

Negative Feedback / Risk Areas

  • Frequent slow or changed shipping estimates and missing packages.
  • Poor responsiveness and inconsistent outcomes from customer service.
  • Multiple reports of account hacking, fraudulent sellers, and delayed refunds.

Key Takeaways for Future Customers

  • Check Lazada Indonesia reviews and seller ratings before buying.
  • Prefer COD or monitor payment methods to reduce fraud risk.
  • Expect to follow up persistently for refunds and contact customer service if needed.
View full overview ›

Media from reviews

Lazada Indonesia - Saldo saya di dana di sedot oleh orang yang tidak saya kenal dari...
Lazada Indonesia - PENIPUAN DIAPLIKASI LAZADALazada Indonesia - PENIPUAN DIAPLIKASI LAZADA - Image 2Lazada Indonesia - PENIPUAN DIAPLIKASI LAZADA - Image 3Lazada Indonesia - PENIPUAN DIAPLIKASI LAZADA - Image 4Lazada Indonesia - Data tidak amanLazada Indonesia - Data tidak aman - Image 2
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lazada problem items order money parcel seller account cancel shopee
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Anonymous
map-marker Jakarta, Jakarta

Saldo saya di dana di sedot oleh orang yang tidak saya kenal dari pihak lazada

Lazada Indonesia - Saldo saya di dana di sedot oleh orang yang tidak saya kenal dari...

Saya minta tolong ke pada lazada segera urus ini,Saya tidak merasa transfer ke pihak tersebut yang menggunakan akun lazada, tolong dibantu uang saya hilang secara tiba tiba di dana gara gara lazada padahal saya ngak punya akun lazada,maksihh

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Dezmen Yyz
map-marker Jakarta, Jakarta

PENIPUAN DIAPLIKASI LAZADA

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Lazada Indonesia - PENIPUAN DIAPLIKASI LAZADA
Lazada Indonesia - PENIPUAN DIAPLIKASI LAZADA - Image 2
Lazada Indonesia - PENIPUAN DIAPLIKASI LAZADA - Image 3
Lazada Indonesia - PENIPUAN DIAPLIKASI LAZADA - Image 4

Saya membeli token listrik pada tanggal 5 nov 2025 ,penjual tidak mengirimkan nomor strum listrik.berhari hari saya telepon dan chat ke CS LAZADA 25 X hingga dalam sehari bisa 6x , kasus belum dituntaskan uang saya tidak dikembalikan, sepertinya saya merasa kasus ini dibiarkan tidak dijalankan. Karena tidak kepastian.Alasan masih ditindaklajuti . CS ibarat Hakim yang menentukan palu memberika Solusi dengan bijak Adil benar jangan merugikan pihak yang telah dirugikanUANG

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User's recommendation: TUNTASKAN UANG SAYA KEMBALI, BACKLIST PROVIDER YANG NAKAL

EDI H Yhd
map-marker Denpasar, Bali

Data tidak aman

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adanya indikasi kerja sama sama pihak kurir menjual data atau kepihak ketiga untuk di bobol . Data data pelanggan

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Preferred solution: Full refund

PONPES A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kediri, East Java

Narik uang dr saldo lazada sejak tgl 6 sampai sekarang tulisannya cuma d verivikasi

Narik uang dari saldo Lazada sejak tanggal 6 sampai hari ini belum masuk dan cuman tertulis diverifikasi

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User's recommendation: Semoga kedepannya bagus

Resolved
Elisabet P Kcr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Mengenai pembatalan Lazbon yg dilakukan oleh saya dan di suruh kembalikan melalui Qris namun Limit tidak Masuk ke lazbon saya saat bayar Qris tdlsb atas nama lazada indonesia

Mengenai pembatalan Lazbon yg dilakukan oleh saya dan di suruh kembalikan melalui Qris...

Hallo kak saya tidak sengaja melakukan pinjaman di lazbon dan ingin saya batalkan saya mencari nomor Di google dan dia mengarahkan saya untuk pembatalan namum limit sya tidak kembaliii .saya mau bertanya Apakah itu penipua?SoalNya Qris yg di kirim atas nama lazada indonesia kak ..maaf saya Hanya Ingin bertanya

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Preferred solution: Full refund

Alfonzia Tvi

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Verified Reviewer

Tidak bisa terselesaikan melalu by chat dr aplikasi lazada, untuk by phone kena pulsa. Seharusnya untuk costumer servic itu lebih dipermudah lagi untuk dihubungi seperti aplikasi orange yg gercep

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Ingin masuk akun tapi tidak bisa krna verifikasi melalu HP tp hpnya mati total ingin dipindah ke HP yg baru, verifikasi melalui email yg tertaut tp email saya di hacker orang. Saya mash ad pembelian diakun saya. Ingin melihat perkembangan pembelian saya

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User's recommendation: Harus ada costumer servic yg gercep agar mempermudah costumer jika ad kendala

Hendra A Cgr

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Verified Reviewer

Watsap lazada tidak satupun merespon keluhan ,kendala pesanan saya ,

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Lazada Indonesia - Watsap lazada tidak satupun merespon keluhan ,kendala pesanan saya ,

Pesanan saya tidak di.kirim.kirim semenjak tanggal 8/5/2025 sampai saat ini , sedangkan estimasi tiba tanggal 13 mei 2025, saya sudah membayar pesanan melalui qris ,

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User's recommendation: Seperti nya harus cod saja , jadi tidak khawatir apabila tidak di kirim pesanan kita

Angelea Qwc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service bad respon arogansi talking

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Saya mendapatkan respon kurang baik dari seluruh Contac customer service yang telah di share kepada saya perihal pengambilan keputusan sepihak dari penyedia jasa pengiriman yang membatalkan pesanan saya ,dan saya mencoba membuat laporan kepada lazada,perihal pengembalian dana yang sudah saya bayarkan.,,disini sekali saya sangat sangat kecewa atas pelayanan dari para customer service lazada , disini saya meminta kepastian dari para pihak terkait atas pembatalan sepihak yang di lakukan..saya sangat sangat kecewa dengan pengalaman buruk ini ...sangat sangat tidak professional,sudah lebih dari 4 orang customer service yang menghubungi dan saya hubungi namun satupun tidak ada yang bersahabat..sekali saya sebagai konsumen sangat sangat di rugikan ,bahkan perkataan perkataan kotor yang saya terima dari para customer service lazada.

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Firmansyah

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Verified Reviewer

Permasalahan pesanan saya yang belum di kirim, lebih dari estimasi

Lazada Indonesia - Permasalahan pesanan saya yang belum di kirim, lebih dari estimasi
Lazada Indonesia - Permasalahan pesanan saya yang belum di kirim, lebih dari... - Image 2
Lazada Indonesia - Permasalahan pesanan saya yang belum di kirim, lebih dari... - Image 3

Saya order barang di toko JR Parts A.K.T , Oli mesin matic + oli gardan fukukawa tanggal 8 April 2025 dengan nomor pesanan 261458****671848 dengan pembayaran melalui kredivo 0 click. Sampai sekarang pesanan saya tidak di kirimkan oleh toko, di chat pun pihak toko tidak respon admin aktifnya, hanya di balas oleh chat bot.

Dan saya tidak bisa membatalkan pesanan saya karena tombol pesanan tidak bisa di klik harus ada konfirmasi dulu dari toko karena dalam pesanan saya menggunakan voucher. Saya hanya berharap uang saya kembali dan pesanannya di batalkan. Karena ini sudah terlalu lama.

Saya chat Cleo pun tidak ada solusi untuk di bantu karena sudah melebihi estimasi pengiriman.pengembalian dana jawabannya tidak memuaskan. Sekali lagi saya ingin pesanan saya di batalkan dan refund dana saya.

Terima kasih

View full review

User's recommendation: Toko grosir besar tidak menjamin barang yang kita pesan di kirim sesuai estimasi dan juga tidak merespon chat komplain masalah pada pesanan kita

Syaf R

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Verified Reviewer

Dataprivacy.ph@***.lazada.com

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Lazada Indonesia - Dataprivacy.ph@***.lazada.com

Saya ingin membuka buka akun saya yg terkunci akun lazada saya yang sudah saya bekukan saya ingin ,,

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Preferred solution: Full refund

User's recommendation: Saya ingin membuka akun saya yg sudah saya bekukan

Alitzel Ros

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lazmart nipu

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CS kayak kaset rusak semua, jawaban standar berhari-hari. Seolah masa bodo untuk mencari tahu tuntas apa kabar paket saya yang ditahan kurir Lazada sendiri (LEX), yang udah lebihin janji kirim, dan itupun tak sesuai ongkir.

Sudah pakai lamaaaa sekali jadi konsumen setia, tapi sekarang habis kesabaran saya. Off to Shopee and Tokped. Bye, Lazada.

Keluarga saya yang lain ikut hengkang. Itu potensi pendapatan hilang ya.

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Preferred solution: Full refund

Kassaundra Wpa

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Verified Reviewer

Package is not suitable

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package not in accordance with the order.

but the problem has been handled by lazada with a quick response.

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User's recommendation: to be more careful in sorting packages, and choose honest and competent couriers.

Grzegorz W Brh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No luck of communication

Updated by user Nov 19, 2024

Contacted Lazada via e-mail Sent already three e-mails no response The request of refund / return after rejection by Lazada without informing my why , started new request- was rejected, did it again - rejected without any explanation.I don’t know who in Lazada is dealing with all this issues?Why they are treating costumers like that ?

Original review Nov 15, 2024

I have a problem with my refund/return request. I need to talk with a human and also someone who will understand and is willing to resolve this problem in a positive manner.

View full review

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

How to Shop Online Safely | Online Shopping Tips

How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.

Read full article
Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Anonymous
map-marker Kangin, Bali

Purchased product of a drill swapped for seeds

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Lazada Indonesia - Purchased product of a drill swapped for seeds
Lazada Indonesia - Purchased product of a drill swapped for seeds - Image 2

Purchased a drill, thought it would be safer to get delivered at supermarket.

When notified that parcel was ready for collection it was not a drill but seeds.

Nobody taking responsibility for deception of stealing the drill and replacing order with seeds. No one helping us to find our delivery.

Delivery company not answering emails, seller states not his problem and Lazada online help go around in circles. Seems that swapping expensive products for seeds is a common occurrence.

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User's recommendation: Don’t on line shop expensive items.

Alia K Jag

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jakarta, Jakarta

I have settled the payment through bank transfer, but Lazzada cancel it. Then notifications cannot be returned

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Lazada Indonesia - I have settled the payment through bank transfer, but Lazzada cancel...
Contains 1 confidential file for company representatives

After settled payment, transaction is cancelled and cannot be refund. CS and hotline cannot be reached.

Payment by bank transfer. Not COD

View full review
Loss:
$95
Pros:
  • Easy shopping
Cons:
  • Not original items

Preferred solution: Full refund

Anonymous
map-marker Jakarta, Jakarta

Pengembalian dana saya kenapa sampe sekarang blm ada respon dari tanggal 28

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Lazada Indonesia - Pengembalian dana saya kenapa sampe sekarang blm ada respon dari...

Pengembalian dana kenapa pending sampe sekarang dari saldo ke bank proses terus dari tgl 28 hingga sekarang

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About

Related Companies

Alibaba Group, Aliexpress, Lazada Malaysia, Lazada Philippines, MoneyGram

Summary

Lazada Indonesia, as a part of Rocket Internet GmBh, is the largest online shopping platform in Indonesia. It sells items in more than 5,000 categories, including electronics, appliances, medical devices, furniture, apparel, etc. On a continuous basis, Lazada offers a wide range of guarantees of best prices, special discounts, mega deals, coupons and more. As payment options, the shopping site accepts credit and debit cards, cash as well as BDO credit card installments. It also entitles customers to manufacturers' warranties and return policy. Lazada Indonesia maintains a mobile version of its online shopping mall, which is also accessible for Android users.

Lazada Indonesia reviews and complaints

Lazada Indonesia is ranked 36 out of 1107 in Auctions and Marketplaces category

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